Return & Refund Policy

At UrbanShelf, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 7 days of delivery for eligible products.

To be eligible for a return:

• The item must be unused and in its original condition.

• The product must be returned with original packaging and accessories.

• Proof of purchase/order confirmation is required.

Non-Returnable Items

The following items are not eligible for return:

• Used or damaged products

• Products damaged due to misuse

• Items without original packaging

• Certain personal use products

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval of your refund.

If approved:

• Refunds will be processed within 5–7 business days.

• The amount will be credited to your original payment method or bank account.

Damaged or Wrong Products

If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with:

• Order ID

• Product images/videos

• Issue description

We will arrange a replacement or refund accordingly.

Cancellation Policy

Orders can only be cancelled before they are shipped.

Once dispatched, cancellation requests may not be accepted.

Contact Us

For any return, refund, or support-related queries, please contact us:

📧 Email: urbanshelf.in@gmail.com

We’re always happy to help and ensure a smooth shopping experience for you.